PeopleClaim

PeopleClaim makes it easy to resolve a complaint against any airline, hotel, rental car or other travel related company – Free to file.

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It happens to all of us: airline delays, cancelled flights, lost luggage, bad food, rude flight attendants, incompetent tour operators, dirty hotel rooms, bed bugs, overcharges, hidden rental car charges, cruise ship disasters, and a million more.

Fortunately, PeopleClaim can help. Our simple, free, online resolution system sends your demands directly to the travel provider and lets them know what you want. And if they won’t settle to your satisfaction in 10 days, the complaint is posted online where it can be found when people search for the travel company’s name if you’ve opted for our posting option.

Know your rights:

Your Consumer Bill of Rights for the Travel Industry

Your have right to:
  1. Full disclosure about all charges and restrictions including limitations on refunds prior to purchase.
  2. Reasonable disclosure of risks- including risks related to crime, health issues or financial risks associated with any trip or excursion.
  3. Refund- for cancellations that are caused by any defect or fault of the provider, but not for factors relating to your own personal situation such as cancellations on travelers part due to illness or personal circumstances.
  4. Assistance in the event that you become stranded or delayed due to factors related to the provider’s service or other factors where a reasonable expectation of assistance exists for re-booking or procuring necessary lodging or alternate travel arrangements.
  5. Timely advance notification of changes in scheduled travel by the provider. Providers should notify travelers of any delay or likely delay as soon as possible after discovery of possible delay regardless of the cause.
Suggest a RightFile to Resolve a Claim

Is PeopleClaim right for your problem?

Use PeopleClaim for your travel-related complaints or everyday disputes with businesses, professionals, government agencies, or individuals. PeopleClaim can help resolve most disputes online without lawyers or other intermediaries.

PeopleClaim is a fairness-based system. Just tell your story and explain why you've been treated unfairly; PeopleClaim will do the rest.

  • File for free or add premium options
  • Resolve any dispute, anywhere
  • Get the resolution you want

The Consumer Bill of Rights Project: New and Better Rights from Crowdsourced Feedback

Goals:
  • Encourage greater public participation in crafting and prompting consumer-driven rules, regulations, and laws.
  • Keep consumers informed about their rights and responsibilities for any industry or government agency.
  • Engage bloggers, media, and their readers to help industry standards relevant, fair, and evolving.
  • Help promote best practices for every industry.
  • Provide a helpful publicly-generated set of standards for fair dispute resolution.

Who may contribute? Anyone with an opinion about consumer rights or responsibilities for a specific industry – including bloggers, consumer advocates, legal professionals, industry participants, and consumers.

How does a right get added? With feedback from the public, our volunteer editors will review, debate, and include relevant rights and responsibilities. The list is organic and will evolve as new suggestions are contributed and as consumer needs change in any given industry.

Did you know? You have a right to ...

  • Full disclosure of fees for air travel and tour packages
  • Compensation for overbooked flights
  • Airport tarmac delays no longer than 3 hours
  • No discrimination by air carriers if you have a disability
  • Presence of a supervisor if your bags or electronics are searched
  • A receipt if TSA confiscates your phone or other electronic device
  • Reimbursement up to $3,300 for lost baggage on domestic flights

Tip — these are NOT travelers' rights:

  • Refusing to be fingerprinted when entering the US as a legal resident or visitor
  • Declining a TSA airport pat-down if requested
  • Remaining on an overbooked flight if you're bumped
  • Receiving compensation for delayed or canceled flights
  • Traveling on the specific aircraft scheduled if a substitute is necessary

More consumer tips:

*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.