Complaint History & Business Rating for ADT Security Services, Inc.

HQ: 1501 Yamato Rd Boca Raton, FL 33431-4438, CS: 10550 Deerwood Park Blvd Ste 400, Jacksonville, Florida, 32256-2812, United States.

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What ADT Security Services, Inc. customers think NEW

Comments and Feedback from Users

  • Commented By:Clarence P.
  • Recommended:No
  • On:25-Dec-2016
Clarence P. says: apparently the answering service for ADT in this area also answers for another company. I spent hours on the phone trying to cancel an appointment only to have the ADT service rep show up at my home while I was out of town. My neighbor became suspicious and called me about the car sitting in front of my house. He went and asked the person if he could help him with something. I arrived back home just before he left and told him about the trouble I had too include a call from another company I knew nothing about stating they had no appointment for me. I kept detailed notes of my time on the phone to include shots of the amount of time spent and the looping recording tell me how valuable of a customer I was. I sent him all this info and given a number to call if I needed service. The person that came to my house was very professional but I cannot say that about the rest of the people I had to deal with. Found a local company Total Protection in Belton Tx with exceptional service on equipment and customer service.
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  • Commented By:Jesse L.
  • Recommended:No
  • On:29-Feb-2016
Jesse L. says: Re:Claim #6253109: Bad business practices, No reply no contact. With this note, I am requesting all other customers who were charged for two months in November 2015 to join in a class action claim against ADT.
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  • Commented By:Ray M.
  • Recommended:No
  • On:26-Jan-2016
Ray M. says: As far as I am concerned ADT is full of bull. they mess up and don't want to own up to their mistake. Let watchdog be your security company.
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  • Commented By:Jacqueline L.
  • Recommended:Yes
  • On:26-Oct-2015
Jacqueline L. says: na
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ADT Security Services, Inc.’s Complaint History (19):

19 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    My Claim vs. Adt Security Services , Inc.

    For:
    • Policy
    • Unfulfilled promises
    Claimant says:went into a contract with them on 19 June 2015. Every thing was completed and signed by me. In their advertising,they they have a $100.00 rebate offer, they say 8-12 weeks to receive it. I have spoken to them several times,I get the same or similar answers, it is on the way, or it will be in the mail soon. It is now February 3 2016 7 month later...
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    • Claim
    • Seeking:

    Adt Security Services , Inc.

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:I have been an ADT customer since 2007. I agreed to have the monthly monitoring service cost charged to American Express Card which is a charge card not a credit card. Hence, I am expected to pay the total of all charges each month. This is not easy when you are 86 and the majority of income is from SSA. I have managed to to do this each month unt...
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    • Claim
    • Seeking:

    Adt Security Service

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a service
    Claimant says:I had a break in at my home, I was not home ADT called me at my mothers house to tell me. they ask me if I wanted them to send the police to my house. I said yes. I told them that I could be home in about 10 minutes or less. send the police. I got home in time to caught 3 young punks jumping out of my back window. they had ripped the bars off the ...
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    • Claim
    • Seeking:

    My Claim vs. ADT Alarm Sales Dispute

    For:
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:ADT alarm sales said they would install a Digital alarm system in our home. The monthly cost would be $36.99. When Chris the installer arrived he brought in the new alarm system he told The installer showed us what he had and I said go ahead and install it. He took our old system out and started install the new system. I ask him about the smoke det...
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    • Claim
    • Seeking:

    My Claim vs. ADT Security Services , Inc. Dispute

    For:
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:They sent me a bill for approx $2,700.00. I sent them $2,000.00 and said, "I think the total amount is wrong. Send me an itemized statement". They said, "No, look at your contract". I said, "I can't find the contract. Send me a statement". They said, "You are scheduled for cancellation if you don't pay". I said, "OK, cancel the service". T...
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»

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