Comments and Feedback from Users
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Commented By:Charles S.
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Recommended:No
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On:27-Aug-2016
Charles S. says:
CenturyLink is an absolute nightmare to deal with, starting with just getting anyone that has the authority to correct an issue. Once I did talk to someone to do the research requisite in the fair resolution of my initial claim, they did, indeed, verify that I had been given erroneous information by their employee and their response was that, even though that employee had given me bad information but that they still wouldn't accept any responsibility for what I had been told. I have never encountered such poor judgement or willingness to accept responsibility for their errors. I haven't heard from anyone about resolving the issue and, the last conversation I had because they charged my account in error, they threatened me by saying if I didn't pay, they would send the erroneous charge to a collection agency. Based on my issue and the many others I have read, it's only possible that their business practices are borderline, if not totally, corrupt.
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Commented By:Pat A.
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Recommended:No
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On:30-Mar-2016
Pat A. says:
Bait & Switch initial sales (never resolved). MANY frustrating hours on phone trying to resolve, and new problems kept happening. Switched from direct-pay to billing, didn't get bill, charged late fee, found out they had misspelled street AND CALIFORNIA; when got "corrected" bill it was for a DIFFERANT amount, and they now misspelled my name. Then they sent me a mystery refund that didn't correspond to ANYTHING. If you have a problem, count on spending at LEAST one full day waiting, being disconnected, being transferred to the wrong department ("Sorry, we can't transfer you, call the main number again", being told you don't have an account (or "It's closed"), or they can't find any record of prior calls or problems. SOO sorry I ever got involved, and now I'm stuck in a contract (of indeterminate length, I am told different things).
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
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Commented By:Chuck C.
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Recommended:No
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On:27-Feb-2016
Chuck C. says:
Signed up for Century Link was lied to about the speed told it would be hooked up in week and a half then shopped around found much higher speed internet cheaper with someone else tried to call to cancel waited on the phone 45 minutes gave up called the number to get service the call was answered immediately but they would not help so I waited for the call from the technician I was told I would receive it never came the said they hooked up my service but never called or came in like I was told they would they are only concerned with making money not customer service which is why they won't get my business
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Centurylink (Headquarters)’s Complaint History (30):
30 claims are currently posted for public review and comment
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- Claim
- Seeking:
Claimant says:Ordered a dedicated Fire Alarm Panel Line - I was told several times that the order was complete and the Ticket Number closed but the line was never installed. This cost me time and money. The Fire Alarm company came out twice because I was told the line was installed, each trip cost my company $250 just to be told there was no line installed. I...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Failure to honor promises
- Problem with a service
Claimant says:I was trying to switch my telephone and Internet from Charter to CenturyLink services starting with Eddie the CenturyLink rep on February 4th. (Main issue was that I would be able to keep my phone number that I've had for 20+ years) He set up a service call for February 11th, someone was suppose to be here for the technician. February 10th, our pho...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:Their service to customers not being on time, hours late and not calling to let us know. Promising speed of internet and tv problems are not true. Switched phone service over, they disconnected my old phone for 2 week before they set me up with theirs and said there was nothing they could do. If I knew now what I was getting into I would never have...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
Claimant says:FOR MONTHS I have been communicating with CenturyLink via telephone or online chatting to see if we can remedy my escalating charges. Although I bundle internet, cable?vision and phone services, I had them drop my long distance phone etc so that I could save money. A widow since one year ago this month, I'm on a budget. At first it seemed they ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
Claimant says:Century link is charging me more than I agreed to. On Sept 22, 2015 my daughter, myself, and CRISS at Century Link had a conference call. To her already existing internet account with them, we added Direct TV. She lives in Kuna, Idaho; I live in Sacramento, CA. On that phone call we were told my TOTAL bill for internet & Direct TV would be $79. ...
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