Comments and Feedback from Users
-
Commented By:Charles S.
-
Recommended:No
-
On:27-Aug-2016
Charles S. says:
CenturyLink is an absolute nightmare to deal with, starting with just getting anyone that has the authority to correct an issue. Once I did talk to someone to do the research requisite in the fair resolution of my initial claim, they did, indeed, verify that I had been given erroneous information by their employee and their response was that, even though that employee had given me bad information but that they still wouldn't accept any responsibility for what I had been told. I have never encountered such poor judgement or willingness to accept responsibility for their errors. I haven't heard from anyone about resolving the issue and, the last conversation I had because they charged my account in error, they threatened me by saying if I didn't pay, they would send the erroneous charge to a collection agency. Based on my issue and the many others I have read, it's only possible that their business practices are borderline, if not totally, corrupt.
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
-
Commented By:Pat A.
-
Recommended:No
-
On:30-Mar-2016
Pat A. says:
Bait & Switch initial sales (never resolved). MANY frustrating hours on phone trying to resolve, and new problems kept happening. Switched from direct-pay to billing, didn't get bill, charged late fee, found out they had misspelled street AND CALIFORNIA; when got "corrected" bill it was for a DIFFERANT amount, and they now misspelled my name. Then they sent me a mystery refund that didn't correspond to ANYTHING. If you have a problem, count on spending at LEAST one full day waiting, being disconnected, being transferred to the wrong department ("Sorry, we can't transfer you, call the main number again", being told you don't have an account (or "It's closed"), or they can't find any record of prior calls or problems. SOO sorry I ever got involved, and now I'm stuck in a contract (of indeterminate length, I am told different things).
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
-
Commented By:Chuck C.
-
Recommended:No
-
On:27-Feb-2016
Chuck C. says:
Signed up for Century Link was lied to about the speed told it would be hooked up in week and a half then shopped around found much higher speed internet cheaper with someone else tried to call to cancel waited on the phone 45 minutes gave up called the number to get service the call was answered immediately but they would not help so I waited for the call from the technician I was told I would receive it never came the said they hooked up my service but never called or came in like I was told they would they are only concerned with making money not customer service which is why they won't get my business
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
Centurylink (Headquarters)’s Complaint History (30):
30 claims are currently posted for public review and comment
:
-
- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:I signed up with Dish/Century link approximate three months ago. When I received my first invoice it was for a lot more than agreed upon. I called Century Link and they agreed to adjust the amount. I ask to have it e-mailed to me but was told it would be mailed. When I received the new statement it was for the correct amount but was due the next da...
-
- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
Claimant says:My bill has messed up for 6 to 7 months which they have records. I have been charged for internet services which I do not need as I have no computer. I am filing this complaint on my Mother's computer. I have called Century Link every month with no satisfaction. They have not offered me any rebate for the excessive payment. They continually as...
-
- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Overcharge or billing error
Claimant says:I have been dealing with them since 2/7/2014 about my phone bills monthly. They keep on charging me double for things that make no sense. They say my things are not bundled one month but are another month so my bills never make sense and when I try to resolve it they say it is fixed but than here we are the next month and I have to go through it al...
-
- Claim
- Seeking:
Claimant says:I needed to a replacement modem for my internet connection with Century Link.
They said they would send a modem free of charge----they never offered to sell me
a new modem. The first refur. modem was bad and also needed to be replaced so
I sent back 2 modems (my old,their first) via UPS . I have the receipt. I returned both
modems on Mon Fe...
-
- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:I have had phone service for a very long time with Century Link. My husband
passed away in 2010 and I took over paying monthly bills to Century Link, MSN, and
AOL.com. About 3 months ago I found I had been charged for dial-up service with MSN for all those months.I have never used the msn.com for my internet; always AOL.com. I move
from MN to...
Gain the power of numbers - Join PeopleClaim users negotiating with
Centurylink (Headquarters)
to resolve their complaints.
Resolve My Complaint