Complaint History & Business Rating for CHRISTUS Trinity Mother Frances Health

John D. says: The Hospital, and Clinic Billing, is unethical, and many of the Billing Administration for the Hospital , and Clinic staff are not concerned about Customers or the service they provide. When asked several of my Doctors have also complained that the Hospital charges very high rates for hospital services while they Pay the Medical Doctors, and Staff minimal. Also they do not honor the agreed pricing for charges to Cigna Insurance and pass the unagreed charges on to the customer/ patient at the end of each year. I think the Medical Board needs to get involved, Mother Frances used to be a stellar Hospital and Health Care provider before Christus took it over. This is a true tragedy. Also This has happened to my friends, co-workers and family. I have always been with Mother Frances - although me and 7 members of my family are considering switching to UT Tyler Health care instead. They have some of the best Doctors just poor Hospital, and procedure billing and ethics. Thank you, John D.

William W. says: They discharged me with a stroke, and landed on my head in the parking lot,said there wasn't anything wrong with me.
Happened feb.2 20 22. Thay now want treat me.ifeel like there trying to tall day. out.there is a hole lot more than this,could go on allday.

April K. says: My daughter is in ICU, with COVID. She was intubated. She has Down Syndrome. They removed her breathing tube and then realized she couldn't breathe on her own, so had to re intubate, which set her all the way back. Then she ended up with Klebsiella pneumonia, which is usually associated with mechanical ventilation. So had to start more powerful antibiotics. She had a tracheostomy so they could hook the ventilator to the trach. Only the trach was too small so they said it was barely in her throat so to be careful. The tube they hooked to the trach kept coming off because it didn't fit right. I had to keep putting it back on. It took the nurse more than 5 minutes to respond to the alarm. And some of them didn't respond at all. If I hadn't been there with her, what would've happened? They put in a central line in her subclavian artery, which is supposed to be sutured in place. It wasn't. They discovered this while she was in surgery. This could've caused her to bleed out. One of her IVs was leaking and all her sedation medications went on the floor so she woke up and freaked out because she had a tube shoved down her throat. Then later, another one was leaking and the nurse said: It's okay, it's just her antibiotics!? What??? She wasn't given anything for her bowels until I brought it up that she hadn't went since she was hospitalized. The doctors don't communicate with each other and they also don't communicate with the nurses. My son was in here also and they took his call light away from him because they said he was pushing it too much. This hospital used to be excellent. I don't know what has happened but it is awful now. Something really needs to change!! I will never use the hospital again for my children or myself and I wouldn't recommend it to anyone else; especially if that person or loved ones are in critical condition!!!!!!

Judyann H. says: Horrible doctors it don't take the time to listen or explain things and staff just stand around and talks. Had to wait for an over an hour for my husband's bed to be remade while he's in a chair with a broken pelvis and lower femur

Rusty C. says: Shortages causing improper meds for health condition; oxygen cut off; no IV fluids for severe dehydration. Improper test protocol, i.e., foods given before tests with potential harm of aspiration, choking and death. Unsound practices, lack of professionalism on the part of the foreign hospitalists; no credentials of many hospitalists; no prove of citizenship status of hospitalists; no word of mention of medical schools attended and graduated from; listing "internal Medicine Specialist" and "Doctor" credentials when not qualified. Things are out of hand, that are not in the best interests of patients. Priority on illegal immigrant treatment over very ill needing to be hospitalized patients. Pathetic, disgusting and reprehensible.